ABOUT HOMEPROTECT 

Cover for Almost every Home

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.

If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

What It's Like to Work Here

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.

We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

KEY RESPONSIBILITIES

This role leads the Workplace Technology function, responsible for ensuring colleagues across the organisation have reliable, secure and modern end-user technology that enables them to work effectively.

The role combines technical leadership and hands-on delivery, improving the day-to-day employee technology experience while introducing modern automation and AI-driven ways of working.

Leadership and Team Management

• Lead and develop the Workplace Technology team, setting priorities, providing coaching and ensuring clear ownership across service desk and end-user technology.

• Foster a culture of accountability, continuous improvement and proactive problem solving.

• Conduct regular one-to-ones, objective setting and development planning.

End-User Technology and Service Delivery

• Own the reliability and lifecycle management of end-user computing, including devices, collaboration tools and office technology.

• Oversee service desk and ITSM processes, ensuring incidents and requests are handled efficiently and professionally.

• Maintain standards for device configuration, software deployment, patching and asset management.

Technical Delivery and Hands-On Engineering

• Provide hands-on technical expertise across workplace platforms including endpoint management, identity services and collaboration tooling.

• Support troubleshooting of complex issues and maintain monitoring, documentation and operational runbooks.

Innovation and AI Enablement

• Identify and implement opportunities to introduce AI, automation and modern workplace capabilities that improve productivity and reduce operational overhead.

• Introduce intelligent workflows and automation within ITSM and operational processes.

Security, Compliance and Governance

• Ensure workplace technologies operate in line with security and compliance requirements, working closely with the Information Security team.

• Maintain appropriate operational documentation and support regulatory and audit obligations.

Vendor and Technology Management

• Manage vendors, licensing and renewals for workplace technologies.

• Evaluate and introduce new tools that improve employee productivity and technology experience.

KNOWLEDGE, SKILLS & EXPERIENCE

We would love to hear from people with the following skills and experience for this role:

Knowledge

• Strong understanding of IT service management principles (e.g. ITIL) and how to run effective service desk and support operations.

• Knowledge of modern workplace technologies including Microsoft 365, endpoint management and collaboration platforms.

• Understanding of identity and access management concepts including Active Directory and Entra ID.

• Good knowledge of endpoint security, device lifecycle management and software deployment practices.

• Understanding of core networking concepts such as TCP/IP, DNS and DHCP.

Skills

• Ability to lead and develop a technical support team while maintaining high service standards.

• Strong problem solving and analytical skills with the ability to diagnose complex technical issues across a range of technologies

• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.

• Ability to prioritise competing workloads and operate effectively in a fast-paced environment.

• A continuous improvement mindset, with interest in automation, AI and modern workplace innovation.

Experience

• Experience managing or leading an IT support, service desk or workplace technology function.

• Hands-on experience supporting workplace technologies such as Microsoft 365, endpoint management platforms and identity services.

• Experience operating and improving ITSM processes including incident, request and change management.

• Experience managing device lifecycle, asset management and workplace technology vendors.

• Experience introducing service improvements, automation or modern workplace tooling.

BENEFITS

We want you to feel rewarded, supported and set up to thrive throughout your career with us.

Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.

Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.

Financial Security and Reward: We offer an annual discretionary bonus scheme upto 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.

Time Off: 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.

Genuine Flexible Working We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.

Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.

UNIQUE AS STANDARD

We're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying.

We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you.

Your data will be maintained in line with our recruitment data privacy policy.

Regulatory Responsibilities

As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers.

You'll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, escalate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence.

If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.