ABOUT HOMEPROTECT 

Cover for Almost every Home

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.

If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

What It's Like to Work Here

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.

We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

KEY RESPONSIBILITIES

• Lead the definition of Technical Best Practice at Homeprotect, forming technical guidelines & processes that underpin our claims handling approach

• Ensure Homeprotect processes, including those executed by our supply chain, are compliant with the relevant technical regulation/legislation (Building Regulation, CDM, H&S etc)

• Lead the creation and maintenance of Homeprotect’s Schedule of Rates

• Lead the creation and maintenance of Homeprotect’s scoping philosophy

• Monitor supply-chain compliance to Homeprotect’s scoping philosophy and work with the Head of Supply Chain to improve compliance where necessary.

• Provide eyes-on-site for our most complex claims when appropriate.

• Undertake accompanied site visits with Homeprotect suppliers to embed best practice and ensure good outcomes.

• Act as a point of referral to resolve technical disputes efficiently.

• Support the execution of Homeprotect’s Large Loss Framework, building tailored action plans with members of the technical claims team.

• Support internal and external audit activities, including quarterly technical supplier audits.

• Provide technical insight that drives continuous improvement.

• Provide Training/Coaching support across the claims department and champion technical excellence.

• Identify, analyse and manage emerging trends impacting claims outcomes.

• Support Root Cause Analysis of complaints and customer feedback.

• Support the execution of our internal file audit framework, helping to drive forward the necessary technical improvements.

• Review and approve complex scopes of work.

• Make decisions regarding liability, coverage and quantum, acting as the escalation point when required.

• Work closely with supply chain partners to deliver good claims outcomes and collaborate on best practice where appropriate.

• Support the high value and complex claims identification process.

• Contribute to the continuous improvement of our claims philosophy and facilitate its delivery, to provide good claims outcomes.

• Act as an escalation point for complaints and support their resolution.

KNOWLEDGE, SKILLS & EXPERIENCE

We would love to hear from people with the following skills and experience for this role:

• Significant experience in handling property claims that exceed £100,000 on-site as a Loss Adjuster, Surveyor, Building Contractor Manager or equivalent.

• Significant experience in working with a variety of technical stakeholders to agree the best course of action on complex & high-value claims.

• Proven experience in handling claims involving non-standard properties, including but not limited to listed buildings.

• Proven experience in defining a schedule of rates and scoping philosophy.

• Proven experience in challenging and negotiating contractor scopes, variations and approach.

• Proven experience in controlling cost on high-value claims, delivering good customer & commercial outcomes.

• Demonstrable experience working with and applying UK building regulations, CDM regulations & Health & Safety management.

• Hands-on experience conducting Root Cause Analysis (RCA) on claim cost drivers and overall claims performance.

• Experience in completing internal and external technical audits

• Experience in sharing your knowledge effectively to train & coach others

• Experience in working collaboratively with suppliers to improve technical compliance & performance

• Expert knowledge of good practice within the property claims industry

• Expert knowledge of buildings construction practices

• Expert knowledge of damage mitigation & restoration practices

• Expert knowledge of cost control techniques

• Excellent communication skills with the ability to explain complex topics in simple language

• Excellent analytical skills with the ability to interpret, analyse and summarise data

• Ability to provide factual insight to problems faced across the industry

• Attention to detail, analytical & problem-solving skills

• Negotiation, questioning and decision-making skills

• Continuous improvement mindset

• Focused on delivering good customer outcomes whilst being commercially aware

• Able to work autonomously, as part of a team and independently

• CII/CILA & BDMA or equivalent qualifications required, RICS/MCIOB qualifications preferrable.

BENEFITS

We want you to feel rewarded, supported and set up to thrive throughout your career with us.

Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.

Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.

Financial Security and Reward: We offer an annual discretionary bonus scheme upto 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.

Time Off: 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.

Genuine Flexible Working We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.

Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.

UNIQUE AS STANDARD

We're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying.

We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you.

Your data will be maintained in line with our recruitment data privacy policy.

Regulatory Responsibilities

As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers.

You'll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, escalate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence.

If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.