ABOUT HOMEPROTECT 

Cover for Almost every Home

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.

If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

What It's Like to Work Here

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.

We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

KEY RESPONSIBILITIES

Reporting directly to the Head of Operational Assurance this role is accountable for the following business critical areas:

Business Continuity Management

• Maintain the organisation-wide Business Continuity Management Framework, ensure alignment with ISO Standard 22301 and UK regulatory requirements.

• Lead the refresh and implementation of Business Impact Assessments (BIA) and Business Continuity Plans (BCPs) across the organisation, including an ongoing annual review process.

• Develop and undertake organisation-wide continuity testing on an annual basis.

• Coordinate reviews of third-party BCPs, providing insight into third-party risk assessments and ensuring continuity of third parties is present within the BIA and BCM processes.

Operational Resilience

• Maintain the organisation-wide Operational Resilience framework, ensuring alignment with UK regulatory requirements.

• Lead the refresh and testing of Important Business Services (IBS), impact tolerances, mapping and scenario testing activities.

• Coordinate with business areas to ensure resilience risks, issues and vulnerabilities are identified, documented, and mitigated.

• Support with the development of the annual self-assessment document.

Regulatory Impact Assessment

• Conduct assessments of relevant existing and emerging industry regulation (e.g., FCA, ICO, BCI) and evaluate operational impacts.

• Translate relevant regulatory requirements into clear business actions and monitor completion.

• Act as a subject matter contact for relevant regulatory change across customer-facing operations.

Change & Transformation Support

• Provide continuity and resilience input to change initiatives, digital transformation projects, and process redesign.

• Undertake formal risk assessments for change, ensuring risks, dependencies, and controls are understood and addressed.

• Support project teams with continuity and resilience considerations and readiness for regulatory change.

Incident & Issue Management

• Work with the Group wide Incident Manager to provide business continuity perspective on ongoing incidents and emerging issues.

• Support proactive identification of potential operational incidents and coordinate mitigation actions.

• Assist with root-cause analysis, lessons learned exercises, and tracking of follow-up actions.

Reporting & Stakeholder Communication

• Produce high-quality continuity and resilience reporting for senior leadership, committees, and regulators.

• Communicate continuity and resilience insights clearly to operational teams, senior managers, and external stakeholders.

• Promote a strong continuity and resilience culture across customer operations.

KNOWLEDGE, SKILLS & EXPERIENCE

Technical & Professional Skills

• Strong knowledge of Operational Resilience, business continuity, and ISO 22301 / FCA regulatory obligations.

• Good understanding of risk management frameworks, control design, and assurance methodologies.

• Experience in insurance operations, ideally in home insurance, customer service, or claims.

• Ability to interpret and communicate standard or regulatory change in a practical, business-focused way.

• Understanding of third-party risk management and supply chain assurance.

• Experience supporting incident management, risk assessments, or operational change.

Analytical & Problem-Solving Skills

• Ability to analyse operational processes, resilience vulnerabilities, and continuity risks, recommending actionable improvements.

• Strong critical thinking with the ability to challenge constructively.

• Data-literate with the ability to interpret risk metrics, control results, and incident patterns.

Communication & Stakeholder Skills

• Clear and confident communicator able to explain complex continuity, resilience, and risk concepts in simple terms.

• Skilled at building relationships with operational teams, risk owners, project managers, and suppliers.

• Influential and credible with senior leaders and cross-functional stakeholders.

Personal Attributes

• Proactive, organised, and able to manage multiple priorities simultaneously.

• Strong attention to detail with a structured and methodical approach.

• Confidence to provide balanced challenge while supporting continuous improvement.

• Committed to maintaining high standards of governance, compliance, fraud prevention, and customer outcomes.

BENEFITS

We want you to feel rewarded, supported and set up to thrive throughout your career with us.

Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.

Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.

Financial Security and Reward: We offer an annual discretionary bonus scheme upto 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.

Time Off: 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.

Genuine Flexible Working We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.

Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.

UNIQUE AS STANDARD

We're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying.

We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you.

Your data will be maintained in line with our recruitment data privacy policy.

Regulatory Responsibilities

As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers.

You'll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, escalate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence.

If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.