ABOUT HOMEPROTECT 

Cover for Almost every Home

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Since 2002, we've been combining smart technology with real human expertise to protect hundreds of thousands of unique homes across the UK, and we're just getting started.

If you're someone who loves solving interesting problems, taking ownership and working with a team that aims high, speaks up and lifts each other, Homeprotect is a place where you can do meaningful work, grow your career and make a real difference for our customers.

What It's Like to Work Here

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team of insurance specialists, technologists, data scientists and customer champions - all bringing individual expertise, an appetite for innovation and a shared ambition to protect the homes and things people love.

We work at pace, but we trust our people to work in a way that brings out their best. You'll collaborate closely across teams, have real ownership from day one and see the impact you have first-hand with flexible working to help you balance the needs of your role with the rhythm of your life.

We've been recognised as a Great Place to Work UK for seven consecutive years - most recently ranked 29th nationally, jumping 71 places in a single year.

ROLE PURPOSE

Customer & Claims brings together three connected parts of Homeprotect's business: the shared digital experience customers and partners use across every channel, the tools our operations teams use to support customers directly, and the end-to-end claims journey, from a customer first reporting a loss through to their claim being settled. It's the team most responsible for how Homeprotect actually feels to a customer, whichever door they come through.

KEY RESPONSIBILITIES

Technical Ownership & Delivery

• Lead the design, delivery and operation of complex features and systems across the domain, whether that's customer-facing journeys, operational tooling for our support teams, or the claims lifecycle, depending on where you're needed most.

• Make significant architectural and technical decisions independently, and document the reasoning behind them so others can build on the work without needing you present.

• Lead delivery of complex, often cross-functional initiatives, balancing speed, quality and long-term sustainability.

• Identify and address technical debt and risk in the domain before it becomes a business or customer problem.

Product & Business Partnership

• Develop a deep understanding of how customers interact with Homeprotect across channels, and of what happens when something goes wrong and a claim is made, and use that understanding to help shape what the team builds.

• Partner with the domain's Product Manager and Engineering Manager to spot opportunities and risks early, before they turn into problems.

• Bring a domain perspective into technical decisions, and a technical perspective into product decisions, particularly where customer experience and claims handling intersect.

Technical Leadership & Mentoring

• Coach and mentor other engineers, raising the technical standard of the team through code review, pairing and everyday guidance.

• Be a trusted voice on technical decisions, sought out by others in the team.

• Create an environment where less experienced engineers can grow and do their best work.

Continuous Improvement

• Drive improvements to engineering practices, testing, deployment and observability within the domain.

• Continuously grow your own capability and that of the engineers around you.

• Contribute to Homeprotect's wider engineering standards as they mature.

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KNOWLEDGE, SKILLS & EXPERIENCE

Essential

Desirable

• Experience in general insurance, financial services or another regulated industry.

• Experience building customer-facing digital journeys at scale, or systems supporting operational or customer service teams.

• Experience with claims handling, case management, or similarly regulated end-to-end business processes.

• Exposure to event-driven or distributed systems.

• Experience using AI-assisted engineering tools to improve engineering productivity.

BENEFITS

We want you to feel rewarded, supported and set up to thrive throughout your career with us.

Learning and Growth: We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects. We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.

Health and Wellbeing: Your wellbeing matters here. We offer private healthcare through BUPA, an Employee Assistance Programme covering legal, financial and counselling support for you, a Wellbeing Centre with online tools and resources, regular wellbeing seminars and workshops, annual flu jabs and an annual eye care voucher.

Financial Security and Reward: We offer an annual discretionary bonus scheme upto 30% of your base pay, life insurance at four times your salary, and a pension with Aegon. You'll also receive a significant discount on Homeprotect home insurance - with a friends and family discount too, and a staff referral bonus when someone you recommend joins the team.

Time Off: 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.

Genuine Flexible Working We trust our people to work in a way that best suits them - with flexible working to balance the needs of your role with the rhythm of your life. We ask that everyone comes into the office at least once a week, as we believe in-person connection is important for collaboration, culture and building great relationships. You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.

Purpose and Community: We care about more than just the work. Through our charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year, there are plenty of ways to connect, give back and feel part of something bigger.

UNIQUE AS STANDARD

We're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. We believe in celebrating difference - everything that makes both our customers and our people unique. We consider visa sponsorship on a case by case basis for the right candidate, so please don't let that stop you from applying.

We encourage you to let us know if you need any extra help with your application or have any requirements at any stage of the recruitment journey, we want the process to work for you.

Your data will be maintained in line with our recruitment data privacy policy.

Regulatory Responsibilities

As an FCA regulated insurer, doing the right thing isn't a compliance requirement - it's simply how we work. All colleagues are expected to uphold the FCA Individual Conduct Rules (1–6) and act with integrity, due skill and care, openness with regulators and a genuine commitment to delivering good outcomes for our customers.

You'll work within approved processes and authority limits, keep accurate and auditable records, protect data under UK GDPR and our information security policies, escalate risks and exceptions promptly, report incidents, breaches and any financial crime or sanctions concerns (including via whistleblowing), support vulnerable customers with reasonable adjustments, and complete all mandatory training to maintain competence.

If the role falls within SM&CR, a supplementary document outlining the key regulatory responsibilities will be provided.