Kennedy Round
Head of Operational Change – Customer SolutionsAt Homeprotect, your role really does become what you make it.
I joined to implement a contact strategy within Customer Services, but over time evolved into leading change across all operational lines of business - working on truly transformational initiatives alongside colleagues right across the organisation. My proudest moment was seeing our new in-house claims team go live and take their very first calls, knowing I'd played a first-hand role in improving the customer experience. When that first NPS score of 10 came through, I couldn't have been prouder.
None of it would have been possible without a culture that trusts people, encourages ambition, and genuinely supports you to make a difference.
About Homeprotect
We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry. Our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs, and our customer support teams are on hand when only a real person will do. Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. Whoever you are and wherever you live, with Homeprotect we've got you covered.