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Picture of Kennedy Round

Kennedy Round

Head of Operational Change – Customer Solutions

At Homeprotect, your role really does become what you make it.

I joined to implement a contact strategy within Customer Services, but over time evolved into leading change across all operational lines of business - working on truly transformational initiatives alongside colleagues right across the organisation. My proudest moment was seeing our new in-house claims team go live and take their very first calls, knowing I'd played a first-hand role in improving the customer experience. When that first NPS score of 10 came through, I couldn't have been prouder.

None of it would have been possible without a culture that trusts people, encourages ambition, and genuinely supports you to make a difference.